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Returns

Return Policy

Cancelling your order

Because most of our items ship or go into production within a few days, please understand that we can only accept cancellations within 48 hours from when your order was placed. If an item has already shipped within this 48 hour period, you will be responsible for paying shipping back to our warehouse. All cancellation requests must be emailed to info@mustlovefurniture.com.

Returning your order

We want your shopping experience with us to be a positive one. We are happy to offer a simple, no hassle return policy. In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price excluding the delivery charge, within 45 days of your cancellation. Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Email us at info@mustlovefurniture.com if you'd like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. Please allow 30 days for the refund to appear on your statement.

Please contact us before you initiate any returns. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer's responsibility to file a claim for the damaged merchandise.

What happens if the wrong product is delivered?

In the unlikely case that you have received the wrong product, we will of course make an exchange free of charge.

My piece of furniture was damaged during the transport. What now?

Please make sure that you inspect all packages at the time of delivery. If the packaging has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. You have the right to refuse damaged goods. In all cases you should us immediately: info@mustlovefurniture.com.

Cost of return shipping

Please note that we can only refund the transport costs for returning an item where we sent you the wrong item or the item is damaged, defective or incorrect.

Refund

Once we have received and processed your return, you will receive an email with the details of your refund. If a refund is made to your credit card, please allow 30 days for the refund to appear on your statement. The time period varies for every bank. Please contact your credit card's issuing bank if you have further questions.

Items that arrive after the 45-day return period as shown in the item return policy cannot be accepted.